Thursday, 28 June 2012

Sometimes I wonder why I haven't been fired...

Me:	Hello, how can I help you?
Customer (lady in mid-forties):	Oh, I need to return these books. The lady I got them for received two other sets of the trilogy.
Me:	Not a problem. *start scanning receipt*
Customer:	I also want to return the plastic bag. I know it's only five cents, but it's the principle of it.
Me:	*funny look that says "Who ARE you?" and also "WHAT PRINCIPLES?"* You didn't even pay for it though. *show her the screen and scanned in items*
Customer:	I paid for it after.
Me:	I'm sorry, you want me to find a way to return a five cent plastic bag that you used and have no evidence of paying for?
Customer:	Yes.
Me:	Alright, since I can't actually physically return the bag, would you like the contact information for the charity the five cents went to? Maybe they'll return your five cents.
Customer:	*awkward pause* Well, in a couple of months we won't have this issue.
Me:	Yep, no plastic bags for you then. Please sign your return receipt.
Customer:	*ashamed look*
-I probably should've just grabbed five cents from my wallet and given it to her. Although I'm pretty sure she DIDN'T need it. Sometimes the attitude of a customer really ticks me off though. Like I'm responsible for all the misery in the world so I get defensive.

#customer    #plastic    #bag    #five    #cents    #books    #retail    #robin    #annoying    #snark    #sarcasm    #awkward    #moment    

Saturday, 7 January 2012

Someone has been leaving creepy, but cute notes in our books for both customers and us. I’m starting to wonder how many made it home with someone else. We kept quite a few.

Usually the notes have to do with the book we found them in. But I noticed they all have to do with holidays and Christmas as well…will there be no more anonymous notes?! D:

And also, I’m pretty sure I’m gonna Sherlock the shit out of these notes so I can find out which regular it is. So far, I think it’s a female.

#anon    #anonymous    #notes    #left    #in    #our    #books    #book    #bookstore    #bookstores    #bookseller    #booksellers    #customer    #guest    #seller    #of    #reading    #literature    #literate    #literacy    #reader    #readers    #author    #writer    #coles    #indigo    #chapters    #fun    #time    #kobo    

Monday, 12 December 2011

I get really antsy and annoyed when customers won’t even say no to the several questions we ask before settling a sale; they just shove their chip-cards in the pinpad without a word and without asking if I’m good to go.

Firstly, your card is just gonna sit in that machine like a dead weight until I press the magic button. And secondly, it’s just gonna take longer now that you’ve stuck it in too fast.

If you think you know better, why don’t you run the fucking thing on your own? :|

#debit    #interac    #pinpad    #machine    #stores    #sales    #books    #book    #bookstore    #customer    #service    #christmas    #impatient    

Friday, 23 September 2011

The Greatest Thing

Now I know that’s a totally broad statement of broad and ridiculously demanding proportions, but seriously. The greatest thing happened today at work (at Bookstore X).

A customer didn’t have his rewards card, which is pretty common, so I pulled up his information for him on our database. You must understand, these databases are hardcore legit (as my tit). I looked up Margaret Atwood and found that she hasn’t renewed her membership since 1998. Curses. [Edit: After the library debacle, it seems she has opted for a new membership. Back on track!]

Anyway, I used his email to pull up his information to get his card number, barely glancing at his name. Suddenly, my eyes froze on his name. I shifted uncomfortably, hoping I wouldn’t crack. I looked at him and saw that insolent grin on his face and I was instantly giggling, but not so much that he would suspect anything.

After he left, I noted down that there is an Achilles living on Lady Slipper Court.

I wonder if the lady slippers can protect his achilles’ heel. 

The Greatest Thing.

#lady,    #slipper,    #achilles    #heel    #baha    #bookstore    #x    #greatest    #thing    #ever    #database    #books    #books    #customer    #patron    #patrons    #guests    #guest    #customers    #service    #cards    #membership    #lost    #forgotten    #forgot    #margaret    #atwood    #today.    #a    #story